Wintriss Tracking Problem

• Newton
  • TH100
    • Communication Problem
    • Tracking Problem
    • Computer Problem
    • Sensor Problem
  • TH300
    • Communication Problem
    • Tracking Problem
    • Computer Problem
    • Sensor Problem
• Wintriss
  • TH100
    • Communication Problem
    • Tracking Problem
    • Computer Problem
    • Sensor Problem
  • TH300
    • Communication Problem
    • Tracking Problem
    • Computer Problem
    • Sensor Problem
  • More
    • Alignment
    • Wintriss FAQ
• More Support
  • FAQ
  • League Questions
  • Chronograph
  • Log Files
  • Good Graph Example
• Resources
  • Downloads
  • Disk Catalog
  • Shop Locations
  • Range Info

 

 

 

Wintriss Tracking Problem

In general, if the sensors see the shot going through, then they are communicating properly. Its other variables from the range that make the system think the shot landed somewhere different than where the arrow hit.

In any circumstance, ALWAYS do the following if you are getting mistracks or errors:

1)       Clean the Reflective Tape!

•     NEVER USE WINDEX OR ANY OTHER CLEANING SUBSTANCE

•     Wipe down daily with a dry cloth.

•     Wipe down monthly with a damp cloth, followed immediately by a dry cloth so no water spots form.

2)       Trim the threads on the screen.

3)       Align Sensors!  

See what a good graph should look like by clicking here.

4)       Make sure Nothing is blocking the array.

5)       Clean or remove the Plexiglas covers from the sensors. 

6)       Ensure there is not too much light in the range.

7)       Re-tune the screen (calibrate, edges, tune, sample)

Camera ERRORS:

• Unable To Send Command To Camera

  • Communication Problem! See Wintriss Communication Problem.

• Warning, Low Light Level
  • Camera is not receiving its max light level of 200. As long as the light level remains above 150 or 160, the system should still track fine, however this message will come up every time a TechnoHUNT game is started. This message usually indicates a poorly aligned sensor, scuffed or worn tape, or a scratched or dirty Plexiglas cover on the sensor. Clean and patch the tape, and clean or remove the Plexiglas cover to raise the light levels.
• Pixel Range Error
  • There is a very bad spot on the tape, there is something blocking the array, or the sensor is way out of alignment.

Tracking ERRORS:

• System Confused! Same players reshoot scene.

  • Cameras are receiving extra data from somewhere, or are not receiving enough data,  and cannot properly form a shot. Most commonly due to either misaligned sensors or bad tape.

  • Please note: Electrical Interference can easily cause multiple System Confused and Re-Initializing messages. Your TechnoHUNT system should be on its own Electrical Circuit with a dedicated ground. 

• Please wait! Re-initializing Sensors
  • One of the sensors is getting a LOT of extra data. If this error keeps occurring, then there is most likely a bad spot on the tape.

  • This is common if the system does not get its 30 Minute Warm-up time. Always do a Start Day at least 30 minutes prior to your first game of the day. After the first Re-initializing error, it should not reappear.

  • Check alignment of sensors, condition of tape, and check for obtrusions to the sensor array.  If problem persists, get the (4) TechnoHUNT Log Files and email them to our tech support department.

    •  Please include your shop name in the subject field, and a detailed description of the problems with that game.

  • Please note: Electrical Interference can easily cause multiple System Confused and Re-Initializing messages. Your TechnoHUNT system should be on its own Electrical Circuit with a dedicated ground. 

TRACKING PROBLEMS:

• No Shot  

  • One of the sensors did not pick up a shot going through.

  • Align sensors, clean tape.

  • Ensure there is not too much light in range.

  • If problem persists, send in the (4) TechnoHUNT Log Files.

• Dropped Shot  
  • System marks the shot as being at the very bottom of the screen, instead of where the arrow hit.
  • Usually caused by a ‘hole’ in the Screen Sensor Array (Grid). This 'hole' can usually be found by doing a Sample.
  • Usually happens when the same area of the screen is hit.
  • Check alignment and tape, ensure no cables are hanging over the sensors.
  • If problem persists, send in the (4) TechnoHUNT Log Files.
• General Mistracking  
  • Usually tracks the arrow 2-4 inches from where the arrow actually hit, generally always in the same direction.
  • Bad Tune. Re-tune screen.
  • If, after re-tuning, the system still tracks consistently off, there is a fine-tune adjustment that can be made. Call Tech Support for assistance with this matter.
• Flyers  
  • Tracks the arrow WAY off from where it hit (not general Mistracking).
  • Will usually mark the arrow in the same general location each time.
  • Means the sensor is picking up data from the same location.
  • Normally caused by a thread on the screen, or a bad spot in the tape.
  • Align sensors, patch bad portion of tape.
  • If problem persists, send in (4) TechnoHUNT Log Files.

Please note: It is highly recommended that you physically witness any tracking errors before going through the troubleshooting process. It is much harder for the shooter to see where his arrow hit than it is for someone else. Many shooters feel their arrow should have hit somewhere other than where it did, and will then complain about poor system tracking, even if the system is working properly.

[ Home ] [ About Us ] [ Products ] [ Shop Locations ] [ Support ] [ Contact Us]