In general, if the sensors see the shot going through, then they are communicating properly. Its other variables from the range that make the system think the shot landed somewhere different than where the arrow hit.
In any circumstance, ALWAYS do the following if you are getting mistracks or errors:
1) Clean the Reflective Tape!
NEVER USE WINDEX OR ANY OTHER CLEANING SUBSTANCE
Wipe down daily with a dry cloth.
Wipe down monthly with a damp cloth, followed immediately by a dry cloth so no water spots form.
2) Trim the threads on the screen.
3) Align Sensors!
See what a good graph should look like by clicking here.
4) Make sure Nothing is blocking the array.
5) Clean or remove the Plexiglas covers from the sensors.
6) Ensure there is not too much light in the range.
7) Re-tune the screen (calibrate, edges, tune, sample)
Camera ERRORS:
Unable To Send Command To Camera
Communication Problem! See Wintriss Communication Problem.
Tracking ERRORS:
System Confused! Same players reshoot scene.
Cameras are receiving extra data from somewhere, or are not receiving enough data, and cannot properly form a shot. Most commonly due to either misaligned sensors or bad tape.
Please note: Electrical Interference can easily cause multiple System Confused and Re-Initializing messages. Your TechnoHUNT system should be on its own Electrical Circuit with a dedicated ground.
This is common if the system does not get its 30 Minute Warm-up time. Always do a Start Day at least 30 minutes prior to your first game of the day. After the first Re-initializing error, it should not reappear.
Check alignment of sensors, condition of tape, and check for obtrusions to the sensor array. If problem persists, get the (4) TechnoHUNT Log Files and email them to our tech support department.
Please include your shop name in the subject field, and a detailed description of the problems with that game.
TRACKING PROBLEMS:
No Shot
One of the sensors did not pick up a shot going through.
Align sensors, clean tape.
Ensure there is not too much light in range.
If problem persists, send in the (4) TechnoHUNT Log Files.
Please note: It is highly recommended that you physically witness any tracking errors before going through the troubleshooting process. It is much harder for the shooter to see where his arrow hit than it is for someone else. Many shooters feel their arrow should have hit somewhere other than where it did, and will then complain about poor system tracking, even if the system is working properly.
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