Newton Tracking Problem
Service Plan
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Newton Tracking Problem
In general, if the sensors see a shot going through, then they are communicating properly. It's the other variables from the range that make the system think the shot landed somewhere different than where the arrow hit.
In any circumstance, ALWAYS do the following if you are getting mistracks or errors:
1) Clean the Reflective Tape!
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NEVER USE WINDEX OR ANY OTHER CLEANING SUBSTANCE
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Wipe down daily with a dry cloth.
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Wipe down monthly with a damp cloth, followed immediately by a dry cloth so no water spots form.
2) Trim any loose threads on the screen.
3) Align sensors!
4) Make sure nothing is blocking the array.
5) Ensure there is something to block the light from both Newton Screen Sensors from seeing each other (usually a 2x4 centered on the screen frame).
6) Ensure there is not too much light in the range.
7) Re-calibrate
Errors:
Tracking Problems:
ERRORS:
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Unable To Open COM PORT 3 (or something similar)
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Communication Problem! See Newton Communication Problems.
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- System Confused! Same players reshoot scene.
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Cameras are receiving extra data from somewhere, or are not receiving enough data, and cannot properly form a shot. Most commonly due to either misaligned sensors or bad tape.
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Please note: Electrical Interference can easily cause multiple System Confused and Re-Initializing messages. Your TechnoHUNT system should be on its own Electrical Circuit with a dedicated ground.
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- Please wait! Re-initializing sensors
- One of the sensors is getting a LOT of extra data. If this error keeps occurring, then there is most likely a bad spot on the tape.
- Check alignment of sensors, condition of tape, and check for obtrusions to the sensor array. If problem persists, get the (4) TechnoHUNT Log Files and email them to the TechnoHUNT technical support team.
- Please include your shop name in the subject field, and a detailed description of the problems with that game.
- Please note: Electrical Interference can easily cause multiple System Confused and Re-Initializing messages. Your TechnoHUNT system should be on its own Electrical Circuit with a dedicated ground.
TRACKING PROBLEMS:
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One of the sensors did not pick up a shot going through.
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Align sensors, clean tape.
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Ensure there is not too much light in range.
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If problem persists, send in the (4) TechnoHUNT Log Files.
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System marks the shot as being at the very bottom of the screen, instead of where the arrow hit.
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Usually caused by a ‘hole’ in the Screen Sensor Array (Grid).
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Usually happens when the same area of the screen is hit.
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Check alignment and tape, ensure no cables are hanging over the sensors.
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If problem persists, send in the (4) TechnoHUNT Log Files.
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Usually tracks the arrow 2-4 inches from where the arrow actually hit, generally always in the same direction.
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Bad calibration. Recalibrate.
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Tracks the arrow WAY off from where it hit (not general Mistracking).
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Will usually mark the arrow in the same general location each time.
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Means the sensor is picking up data from the same location.
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Normally caused by a thread on the screen, or a bad spot in the tape.
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Align sensors, patch bad portion of tape.
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If problem persists, send in (4) TechnoHUNT Log Files.
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Please note: It is highly recommended that you physically witness any tracking errors before going through the troubleshooting process. It is much harder for the shooter to see where his arrow hit than it is for someone else. Many shooters feel their arrow should have hit somewhere other than where it did, and will then complain about poor system tracking, even if the system is working properly.
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